Cancellation Policy

At Mishi Creations, we strive to provide our customers with high-quality women’s Kurtis and dresses. We understand that sometimes, customers may need to cancel their orders due to unforeseen circumstances. To ensure a smooth and hassle-free shopping experience, we have outlined our Cancellation Policy below.

1. Order Cancellation by Customers

1.1 Cancellation Before Order Processing

Customers can request order cancellation before the order is processed and dispatched. To cancel an order, please follow these steps:

  • Log in to your Mishi Creations account.

  • Go to the My Orders section.

  • Select the order you wish to cancel.

  • Click on the Cancel Order button and confirm your cancellation request.

Alternatively, customers can email us at support@mishicreations.com or call our customer service at +91-8502937848 with their Order ID to request a cancellation.

1.2 Cancellation After Order Processing

  • Once an order is processed and dispatched, it cannot be canceled. However, customers may choose to refuse delivery upon arrival. In such cases, the refund will be processed after deducting the shipping and handling charges.

  • If an order has been processed but not yet shipped, we may accept the cancellation request, but a restocking fee of 10% may be applicable.

1.3 Cancellation of Prepaid Orders

  • If a prepaid order is canceled before dispatch, the refund will be processed within 5-7 business days to the original payment method.

  • If the order is shipped and the customer refuses delivery, a refund will be issued after deducting shipping costs.

2. Order Cancellation by Mishi Creations

Mishi Creations reserves the right to cancel an order under the following circumstances:

  • Product Unavailability: If the ordered item is out of stock or discontinued.

  • Incorrect Pricing or Listing Errors: If an error occurs in the pricing or product details.

  • Payment Issues: If there is a payment failure or fraudulent transaction.

  • Address Verification Failure: If the shipping address is incomplete, incorrect, or unserviceable by our logistics partners.

If Mishi Creations cancels an order, the customer will receive a full refund within 5-7 business days.

3. Refund Process for Canceled Orders

3.1 Refund Timelines

  • Prepaid Orders: Refunds will be credited to the original payment method (Credit/Debit Card, UPI, Net Banking, Wallets) within 5-7 business days.

  • Cash on Delivery (COD) Orders: Since no payment is made at the time of order placement, no refund is applicable.

  • Wallet Refunds: If a customer chooses to receive the refund in their Mishi Creations Wallet, it will be credited within 24 hours and can be used for future purchases.

3.2 Refund Deductions

  • If an order is canceled after dispatch, the shipping and handling charges will be deducted from the refund.

  • If the cancellation is due to customer refusal at delivery, a restocking fee of 10% may apply.

4. Non-Cancellable Orders

Certain products may not be eligible for cancellation, including:

  • Customized or made-to-order Kurtis and dresses.

  • Clearance sale or final sale items.

  • Products purchased during a special promotion.

If an item is non-cancellable, it will be mentioned on the product page at the time of purchase.

5. Cancellation During Festive Seasons & Sales

During festive sales, discounts, or promotional events, cancellation requests may be limited. Orders placed during these periods are often processed immediately, making cancellations difficult.

Customers are advised to carefully review their cart before placing orders during sales.

6. How to Contact Us for Cancellations

For any cancellation-related queries, customers can reach out to us via:

  • Email: support@mishicreations.com

  • Phone: +91-8502937848

  • WhatsApp: +91-8502937848

  • Customer Support Hours: Monday to Saturday, 10 AM - 6 PM IST

7. Important Notes

  • Mishi Creations reserves the right to amend this cancellation policy at any time without prior notice.

  • Any updates to the policy will be reflected on our website.

  • Customers are encouraged to read the policy before making a purchase.

We at Mishi Creations appreciate your understanding and support. Our goal is to offer a seamless shopping experience while maintaining fair policies for all customers. Thank you for choosing Mishi Creations for your fashion needs!